1. Who we are
HiliBazar is a local online marketplace in Hakimpur, Dinajpur, Bangladesh. We sell home-made food from our own home kitchen and catering, and we let checked local shops (sellers) sell their products on our site. We take the orders, deliver them with our own riders, collect the payment and look after customer support for every order.
2. Accounts
- You must be 18 or older to order, or order with a parent's or guardian's consent
- Keep your password and one-time codes private; you are responsible for orders placed with your account
- Give a real name, mobile number and an accurate map pin, so we can deliver
3. Prices and orders
- Prices are in Taka (BDT). The delivery fee for your area is shown at checkout before you order
- An order is accepted when we confirm it; we may call you to confirm
- We may refuse or cancel an order if an item is unavailable, a price was clearly wrong, the address is outside our delivery areas, or we suspect fraud; any money paid is refunded in full
4. Shops that sell on HiliBazar
Products from a seller are sold by that seller, who is responsible for their quality and legality. HiliBazar checks sellers and products before they go live, delivers the orders and handles your complaints and refunds, so you deal with us for every order.
5. Delivery, cancellation, returns and refunds
Our Delivery Policy, Cancellation Policy, Returns & Refunds, Food Policy and Catering Terms form part of these terms.
6. Your responsibilities
- Be available at the delivery time and pay cash-on-delivery orders when they arrive
- Don't misuse offers, place fake orders or harass our riders or staff
- Repeatedly refusing orders without reason may limit cash on delivery for your account
7. Our responsibility
We do our best to keep the site available and the information accurate. Our responsibility for an order is limited to replacing it or refunding what you paid for it, except where the law does not allow such a limit. Nothing in these terms limits your rights under the Consumer Rights Protection Act, 2009.
8. E-commerce rules
We follow the Digital Commerce Operation Guidelines 2021: we hand confirmed orders to delivery within 48 hours, take an advance of no more than 10% for anything delivered later, refund within 10 days, and answer complaints within 72 hours.
9. Law and disputes
These terms are governed by the laws of Bangladesh. We try to settle every complaint directly; otherwise the courts of Dinajpur have jurisdiction.
10. Changes and contact
We may update these terms; the date above shows the latest version, which applies to orders placed after it.
Write to [email protected], call or WhatsApp the number on our Contact page, or use the Help button on the website. We answer every complaint within 72 hours.