Food and catering
- Food can't be returned once delivered, for hygiene reasons
- Wrong, missing, spilled or spoiled food: tell us within 2 hours of delivery with a photo, and we replace it or refund it
- Catering: tell us on the day of the event
Cosmetics and personal care
- Unopened, sealed products: return within 3 days of delivery, in the original packaging
- Opened products can be returned only if they are damaged, expired, fake or not what you ordered
- Report damaged, expired or wrong products within 3 days with a photo of the product and its expiry date
Other items
Return within 7 days of delivery if the item is damaged, faulty, wrong or not as described, with its packaging and accessories. Change-of-mind returns are accepted within 3 days for unused items in their original packaging, unless the product page says otherwise.
How to ask for a return or refund
- In your account: open the order and choose Return items (add photos)
- Or call us with your order number
- Our rider collects the item; you don't pay delivery when the fault is ours
Refunds
Refunds are paid within 10 days of our approval, to your bKash, Nagad or bank account, or as cash by our rider. If you paid an advance and we cancel, you get it all back.