1. What we collect
- Your name, mobile number, email (optional) and delivery address
- Your map pin at checkout, which you choose; we use your phone's location only when you tap Use my location, and only to place the pin
- Your orders, returns, reviews and messages to us
- For sellers and riders: national ID and payout account (stored encrypted), shop or vehicle details
- Technical data: device, browser, pages visited and cookies (see our Cookie Policy)
2. Why we use it
- To take, cook, deliver and support your orders and refunds
- To call or message you about your order
- To keep our service safe and prevent fraud
- To improve our site and service
- To send offers only if you agree; you can stop them any time
3. Who sees it
- The rider delivering your order sees your name, phone, address and pin
- The shop that sells you a product sees what it needs to prepare your order
- Payment providers, when you pay through them
- Authorities, only when the law requires
- We never sell your personal information
4. How we protect it
Encrypted connections (HTTPS), hashed passwords, encrypted ID and account numbers, staff sign-in with two-factor authentication and audit logs. We will never ask for your password, PIN or one-time code.
5. How long we keep it
Account information while your account is open; order and payment records as long as tax and accounting law requires; map pins with the order. When no longer needed, we delete or anonymise it.
6. Your choices
- See and correct your details in your account
- Ask for a copy of your information, or for your account to be deleted (except records we must keep by law)
- Stop marketing messages at any time
7. Contact
Write to [email protected], call or WhatsApp the number on our Contact page, or use the Help button on the website. We answer every complaint within 72 hours.