Food and other orders
Cancel in your account (My orders) until the order is packed. After that, call us: food that is already cooked or on its way can't be cancelled, but we will help if something is wrong.
Catering
Cancel online until the cut-off shown at checkout and on your order (a set number of days before the event). After the cut-off, call us; because food and staff are already arranged, the advance may not be refundable.
When we cancel
We may cancel if an item is sold out, your pin is outside our delivery areas, we can't reach you, or we suspect a fake order. We tell you why and refund anything paid in full.