TRADCON
Help Centre
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Answers to the most common questions about ordering from HiliBazar. Can't find yours? Contact us.
Ordering
- Add items to your cart and go to checkout; you can order as a guest or with an account
- Food: choose now or a later time; catering: choose your event date
- Put a pin on the map where we should deliver; the delivery fee for your area is shown straight away
- We call to confirm if anything is unclear
Delivery
- Only inside our delivery areas, shown on the map at checkout
- By our own riders; food as soon as it is cooked, other items usually the same or next day
- The rider calls when nearby; please keep your phone on
Payment
- Cash on delivery: pay the rider when your order arrives
- Catering may need a small advance (never more than 10%) to confirm the event
- We never ask for your bKash or Nagad PIN or a one-time code
Changes, cancellations and refunds
- Cancel online in your account until the order is packed (catering: until the cut-off shown at checkout)
- Wrong, missing or spoiled items: tell us with a photo within the times in our Returns & Refunds policy
- Refunds are made within 10 days to bKash, Nagad or bank, or as cash by our rider
